We have outlined our standard Terms and Conditions here, but if you need to get hold of us to talk about your order in more detail, please contact us in any of the following ways:

Email us: sales@energy-clothing.com
Telephone us on: 01780 765633

Write to us:
Energy Clothing
Ironmonger Street
Stamford
Lincolnshire
PE9 1PL

Company number: 9721373
VAT number: 220 9506 32

Payment Methods

We accept the following payment methods: Visa, Visa Electron and Mastercard.

Postage & Shipping

Royal Mail 3-5 working days
Orders placed after 3pm will be not be shipped until the next day.
Charge: £4.50

Royal Mail, guaranteed next day
99% UK coverage means your item will arrive on time.
Use online tracking to stay in touch with your item.
Orders placed after 3pm will be not be shipped until the next working day.
Charge: £7.50

International
Charge: £30.00

Take advantage of the global reach and reassurance that DHL parcel service provides. With DHL International you are able to track your order throughout its journey. We deliver to just about anywhere in the world. Orders placed after 3pm will be not be shipped until the next day

European
Charge: £15.00

Take advantage of the global reach and reassurance that DHL parcel service provides. With DHL European you are able to track your order throughout its journey. We deliver to just about anywhere in Europe. Orders placed after 3pm will be not be shipped until the next day

Returns

We hope you love every item you buy, but in the unlikely event that you need to return or cancel your order, see below on how to do this. This returns policy does not affect your statutory rights.

Important Info:

The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please be aware that Energy Clothing are not liable for the cost of returning items.

Returns / Exchanges

If you are not completely satisfied with your purchase, please return the item/items to us in their original condition complete with labels and the receipt within 7 days of receiving the purchase. After satisfactory inspection of your return we will issue a refund for the goods on receipt, and you can purchase the item of exchange at any time after this.

For hygiene reasons some products may not be returnable, such as items of jewellery for piercings or swimwear – please contact us to find out more. Please allow up to 10 working days for any refund to appear on your credit card or Bank statement, due to variance between refund timescales at different Banks.

Faulty Goods? Wrong Item received?

Should an item you receive be faulty, please contact us using the details above, we will need your order number, your name and address, the item bought and the reason it is faulty / incorrect, and whether you would prefer a refund or a replacement item. You have 30 days from receipt of the incorrect / faulty item to return it to us. Upon receipt of the faulty / incorrect item we will refund, repair or replace your item – we will let you know how we will be proceeding before we proceed.

To Cancel an order before despatch:

Please put the cancellation in writing, stating the Order Number, by email to: sales@energy-clothing.com

Under “The United Kingdom’s Distance Selling Regulations” you have the right to cancel your order and receive a full refund for any item purchased at energy-clothing.com. For hygiene reasons some products may not be returnable, such as items of jewellery for piercings or swimwear – please contact us to find out more. (If your order has already despatched, you will need to follow the ‘Returns’ procedure.)

Taking Care of your purchase

When trying on the item of clothing on for the first time, follow these guidelines:

  • Keep hold of all delivery notes and packaging
  • Keep hold of your receipt
  • Avoid wearing perfume/aftershave/deodorant that would mark or scent the item

When taking delivery of jewellery:

  • Store any jewellery in a non-abrasive jewellery box or pouch
  • Do not apply any unnecessary force to the item
  • Avoid wearing perfume/aftershave/deodorant that would mark or scent the item
  • Avoid coming into contact with water or hairspray that would mark or scent the item