This Privacy Policy explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

Information about us:

This site is operated by Energy (Stamford) Limited (we, our, us).  Our address is Energy Clothing, Ironmonger Street, Stamford, Lincolnshire, PE9 1PL. Our VAT number is 728 585 00.

What information do we collect?

When you place an order, enter any promotion or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details, when you are placing an order, however this information is collected by CardSave (our payment gateway provider) and is never collected/stored by us.

How do we use your information?

We use your information for the following purposes:

  • To serve website content to you.
  • To handle orders, deliver products and process payments and refunds.
  • To communicate with you about your orders.
  • To update our records and generally maintain your account with us.
  • If you contact us, we may keep a record of that correspondence and your contact details.
  • For our statistical or survey purposes to improve this website and its services to you.
  • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
  • If you consent, to notify you of products or special offers that may be of interest to you.
  • To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the promotion.

 

How can I stop marketing information being sent to me?

If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you. If you prefer not to receive promotional or marketing information from Energy Clothing please un-tick the appropriate box as you go through the registration process. Alternatively, you can opt-out of receiving promotional or marketing information at any time by emailing us via our Contact Us page quoting your full name, address and postcode; or by writing to us. Please remember to include your name, address and postcode along with any correspondence reference you may have.

Please note that that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

How do I unsubscribe from newsletters?

If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails.

What are cookies?

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag. Most browsers allow you to turn off cookies. If you want to know how to do this, have a look at the help menu on your browser. However, if you do not accept cookies, your user experience on our site may be affected.

Disclosure of your information

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.

Your personal information and payment card details will be processed by CardSave for the purposes of dealing with payment transactions and to protect against fraud. We may carry out fraud and security checks with other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention.  These other organisations may use this information for fraud prevention purposes in the future. We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

Do I have access to my information?

UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our Contact Us us or by writing to us.